Information Technology Help Desk Technician
Location(s): Madison, WI (Dane County)
Job Working Title(s): Information Technology Help Desk Technician
Classifications Title(s)/JAC: IS Operations Support Technician
Type of Employment: Limited Term Employment, Half Time position
Salary: $20.00 - $25.00 hourly, depending on qualifications
Special Qualifications: A background check will be conducted prior to an offer of employment.
Contact:
Paul Hedges, Information Technology Director,
(608) 264-6451; Fax (608) 264-6433;
Area of Competition: Open
Deadline to Apply: January 9, 2009
This position is in the Information Technology Office of the Wisconsin Historical Society.
Job Duties:
The Help Desk support position provides Tier 1 support for the Society's twelve locations in Wisconsin by phone, email, and site visits; Monitors and maintains the Help Desk ticketing application; Creates and updates a knowledgebase of tips, instructions, how-tos, etc.; assists with the installation of desktop computers; provides hardware and software support, maintains computer inventory and disposal.
Shifts:
Weekdays: 8:00am-12:00pm OR 1:00pm-5:00pm
Job Knowledge, Skills and Abilities:
- Knowledge of Windows XP Pro, MS Office 2003, and Outlook 2003 in an Exchange environment
- Experience providing tier 2 help desk support and computer repair
- Excellent problem solving skills
- Ability to exhibit professionalism and sound judgment
Job responsibilities include:
Help Desk (phone support)
- Review problems with users over the telephone to collect information needed to identify the problem.
- Assess error messages, system performance and trends to identify potential sources of the trouble.
- Correct the problem as required.
- Escalate problems to appropriate IT support staff.
- Create and maintain help desk documentation, including call logs, FAQs, and help files.
- Maintain the I.T. work area by keeping it clean and organized
Account Management
- Create, update, and delete LAN accounts
- Create, update, and delete State Enterprise user accounts
Provide on-site support for Historical Society locations
- Provide general PC, printer and software support
- Patch and document PCs and LAN configuration
- Provide general application support, when time permits
Assist with installation and maintenance of computers, printers and software
- Support, install and configure software and operating systems, such as Windows XP, MS Office 2003, and Outlook 2003.
- Troubleshoot and correct LAN connectivity problems.
Assist with other I.T. projects as needed
- Provide backup for Network Administrator
- Provide backup for Windows server administration and Cisco switch administration
Special Notes:
- A criminal background check will be conducted prior to
offer of employment to determine if the circumstances of any
conviction may be related to the job.
- The Immigration Reform and Control Act of 1986 requires
employers to hire only individuals who are eligible to work
in the United States. Upon reporting for work, an individual
will be expected to present proper evidence establishing employability.
How To Apply
Send resume to:
Paul Hedges, Information Technology Director
Wisconsin Historical Society
816 State Street
Madison, WI 53706-1482
(608) 264-6451
Fax (608) 264-6433
Email: Paul.Hedges@WisconsinHistory.org
The Wisconsin Historical Society is an equal opportunity employer.
|
