Wisconsin Historical Society

Employment Information

Guest Services Associate: School & Group Tour Lead

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Guest Services Associate: School & Group Tour Lead | Wisconsin Historical Society

Working Title:            Guest Services Associate, School and Group Tour Lead

Location:                    Old World Wisconsin, Division of Museums and Historic Sites

Wage:                                     $11-$14 per hour; based on previous experience

Employment Type:    Limited Term (LTE)

Work Schedule:         16-32 hours per week in season; (16 hours, November-February, 32 hours March-October); evening and other weekend availability as needed for special events.

Contact:           Dan Freas, dan.freas@wisconsinhistory.org

 The individual in this position is primarily responsible for selling, scheduling, orienting and hosting organized visits to Old World Wisconsin by school, youth and adult groups. This team member will work out of the admissions office on The Green during the operating season and in the administrative offices during the off-season. The employee reports directly to the Assistant Director, Guest Services. This position requires the individual to perform some Tier 2/3 store and guest services responsibilities. Specific duties and responsibilities include, but are not limited to:

 Sell and Schedule OWW Experiences to Groups

  1. a.    Assist with the development of marketing strategies for OWW experiences targeting school, adult and youth groups
  2. b.   Work with WHS marketing staff, CVBs and others to promote OWW group experiences
  3. c.    Provide information to teachers and group tour leaders via phone, email and mailed information
  4. d.   Manage group tour reservations in an organized manner that is accessible to other key staff
  5. e.    Communicate tour schedule and details to other OWW team members in a coordinated and timely fashion
  6. Coordinate scheduled food and beverage logistics with appropriate OWW staff

 

Customer Service

  1. a.    Maintain a positive, pleasant attitude , supporting the larger culture of Old World Wisconsin
  2. b.   Greet and welcome school, adult and youth groups; provide prompt assistance to and anticipate needs
  3. c.    Provide proper orientation  and answer questions (including directions and group visit logistics)
  4. d.   Accommodate special needs by providing resources such as wheel chairs and information regarding tram and building accessibility
  5. e.    Train and supervise volunteers to assist with school, youth and adult group welcoming and orientation

 Point of Sale Service

  1. f.     Understand and perform all Tier 2/3 point of sale responsibilities;:
  • Opening money count and drawer opening activities (includes safe access)
  • Ability to change and create new customers in Touchscreen
  • Perform basic sales functions (sales, non-validated returns, current ticket voids, holds of admission items)
  • Performs advanced sales functions (includes but not limited to: all order processing functions (creation of, application of deposits/payments to, releasing/processing to close order, etc.))
  • May serve as back-up in performing some advanced sales functions for primary employee responsible, possibly in other department on-site – (aka they can be backed-up by the business manager or serve as back-up to the business manager for processing applicable payments to their program area)
  • Ability to run basic and advanced POS reports (includes but not limited to: drawer history, admissions)
  • Closing money count (includes counting and reconciling)

 Serve as Part of Museum/Site Staff

  1. Answer telephone inquiries
  2. a.    Be cross-trained in other museum areas; includes providing relief for necessary breaks for staff in other guest services areas
  3. b.   Provide general administrative and site operational support as needed
  4. c.    Other duties as assigned

 

 

Knowledge, Skills, and Abilities:

  • Excellent customer service and communication skills
  • Ability to record and manage information using computer technology
  • Experience in cashiering, retail, and/or customer service
  • Ability to function and cooperate in a team environment
  • Ability to work independently without supervision
  • Ability to problem solve and handle multiple tasks in a fast-paced environment
  • Maintains a hardworking, positive attitude
  • Ability to stand for long lengths of time
  • Ability to work in an outdoor setting and varying weather conditions
  • Occasionally walking, crouching, and standing
  • Able to lift at least 35 pounds and carry 100 feet or more
  • Able to have physical dexterity and flexibility to work in an office environment

To be considered for this position send cover letter and resume to Dan Freas:   dan.freas@wisconsinhistory.org.  Applications will be accepted until position is closed.