FAQ — Frequently Asked Questions
Recent budget reductions eliminated most of our tax-supported positions devoted to manufacturing and selling microfilm. Without that staff, we need to streamline processes, reduce costs, and increase sales. Online ordering and payment will help us reach those goals while simultaneously giving you faster and better service. Those who cannot order and pay online still have the benefit of using our catalog and submitting their orders on paper with a check enclosed.
Send email to firstname.lastname@example.org and a staff member will respond as soon as possible.
If your library wishes to receive microfilm of a particular newspaper or periodical on a regular basis, you can establish a standing order by contacting the staff. Standing orders require a written commitment to purchase reels as they become available for a fixed number of years. When new reels of the titles you selected are ready, they will be added to the sales catalog, you will be sent a notice that they are available, and you can then order them through the Web site in the usual fashion.
We may be able to provide microfilm for some items not in the sales catalog. For example, we may own paper copies that have not been microfilmed yet. Because each case is unique, these custom orders vary in price. Because they necessarily require a great deal of staff time to retrieve, collate, photograph, develop, inspect, and print, they are considerably more expensive than routine orders from the sales catalog. If you wish to proceed, visit our Custom Orders page.
We are usually able to fill orders in less than a month, but allow 6 weeks for your reels to reach you.
No. We operate strictly on a first come, first served basis.
This surcharge covers the additional costs of manually entering your order in the system and handling and processing your check.
The state of Wisconsin exempts non-profits and some other organizations from paying state sales tax. For more information, see the Dept. of Revenue form and instructions at http://www.dor.state.wi.us/forms/sales/s-103.pdf
Members of the Wisconsin Historical Society support our activities through their dues and donations and receive other benefits such as discounts on purchases. Learn more about how to become a member.
This can happen with any online merchant if you place an order near the end of a billing cycle. When your microfilm arrives, compare the charges on your bill with the shipment and contact email@example.com if you have any questions.
Our in-house lab has always embraced ANSI standards for the manufacture of preservation-quality microfilm. These include shooting multiple exposures of problematic pages and inspecting every reel closely for completeness, proper contrast, density, etc. In many cases, original paper pages may have been faded, browned, tightly bound, or damaged, and so may be difficult to read on your microfilm. There is no recourse in such cases: the microfilm copy, despite its flaws, is simply the best copy that survives. If you believe, however, that the positive reel you received is somehow defective and that printing another copy would solve the problem, please contact us at firstname.lastname@example.org.
Generally speaking, according to U.S. law only the creator of a work possesses the right to make and publish copies of it. That right has lapsed for works created before 1923 and in certain other cases; exceptions to it also exist for purposes that the law calls “fair use.” See the explanation provided by the U.S. Copyright Office at http://www.copyright.gov/title17/ As the person purchasing the microfilm, you are the party legally responsible for obeying this law.
Prices shown are for vesicular copies. We are able to make silver halide copies for an additional fee. Contact the staff at email@example.com if your institution requires silver halide film. These are the only two products we have available.
Over the last five decades, our census records have been microfilmed in partnership with a number of different organizations that have negotiated a variety of licensing agreements. Send an email to firstname.lastname@example.org specifying the Wisconsin county, the census year, and the type of schedule you would like to purchase (population, agricultural, mortality, or manufacturing) and we will investigate to see what is available and what conditions may apply to its sale.